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(SanDiego.CityRegions.Com, October 06, 2014 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has issued a new report titled “TSIA Project Performance Study Summary,” authored by Bo Di Muccio, Ph.D., TSIA’s VP of professional services research. The report focuses on recently collected benchmark data related to project performance for professional services.
The report is a companion to TSIA’s previous core benchmarking studies, and is currently TSIA’s largest compilation of project performance data sets for the professional services (PS) discipline. It offers a deep-dive look at existing industry project performance practices, detailing the importance of measuring project performance in order to drive customer success, set project expectations, and improve overall financial performance of PS organizations.
The study shows a direct correlation between the quality of project performance to customer satisfaction ratings, and makes the case for companies to invest in a Project Management Office (PMO), which will enable PS organizations to consistently demonstrate high quality projects with good outcomes and improve customer satisfaction. With PS organizations acting as a key interface between technology companies and their customers, project quality is a primary driver of customer success.
Companies can use the information presented in this study to set benchmark-linked expectations for their PS projects, benchmark performance along various criteria, aid in justifying the investment to improve project performance and change their project management process.
“One thing we’ve consistently been able to prove in the project performance study is that there’s an enormous cost to poor project quality. Projects that are over-budget, over-scope, and not on-time lead to unsatisfied customers and unprofitable projects,” says Di Muccio. “Meanwhile, projects that are of a good quality, are on-time, on-budget, and on-scope, have a dramatically higher satisfaction rating and are more profitable. Everybody wins when your projects are better quality.”
The companies that participated in the study received a copy of the findings with the option to request a customized readout, while non-participating TSIA members will have access to the report on the TSIA website. The data featured in this study will be presented on Monday, October 20 at the TSW Service Transformations conference during the Power Hour track where TSIA executives present new industry research.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
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Technology Services Industry Association
Trisha Bright
858-674-5491
trisha.bright@tsia.com
Source: EmailWire.Com 
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