XETV Channel 6
10 News
KFMB Channel 8
Scoop San Diego
KPBS Public Radio
KUSI TV
NBC Channel 7
SDNews
SD Business Journal
San Diego Metro Magazine
San Diego Reader MP3
|
(SanDiego.CityRegions.Com, January 22, 2015 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is hosting its Technology Services World (TSW) 2015 Best Practices conference on May 4-6 in Santa Clara, California. This year’s conference will focus around a central theme of “Driving Adoption and Outcomes”, and is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.
The schedule for the event is now live on the TSW website, and features a keynote lineup of senior executives from a wide range of leading organizations, including Avaya, Cisco Systems, LivePerson, and TSIA. Topics are unique and varied, with something for everyone in every technology services discipline.
Education sessions will include presentations from industry leaders, such as Cisco Systems, Corptax, EMC, Genesys Telecommunications Laboratories, HP Software, Infor, PTC, Riverbed Technology, and more. Industry practitioners and thought leaders from these pacesetting organizations will provide powerful insights and practical guidance on how to improve service operations.
Some of the top business issues being discussed in the presentation schedule include:
• Creating customer adoption frameworks to drive customer success.
• How service organizations are leveraging mobile tools to boost productivity.
• Leveraging customer success science to drive adoption.
• Developing a comprehensive and effective support channel strategy.
• Designing outcome-based offers and pricing.
• Finding out which support practices are most effective in achieving the target objectives of adoption, retention, and expansion.
• How to align the organization to support SaaS solutions.
• Knowledge and content management best practices.
This year’s TSW | EXPO will be showcasing the industry’s latest technological advances and is an opportunity for attendees to meet one-on-one with solutions providers and discover new products and services that can help them achieve their business objectives.
The much-anticipated 2015 Vision Awards ceremony will take place on May 6, where up to 9 finalist companies will demonstrate their latest services technology innovations onstage in front of a live audience consisting of hundreds of services industry practitioners and a panel of experts. Audience vote determines the winners of this competition, who will walk away with the coveted TSIA Vision Award.
“We’re excited to have the industry’s most accomplished thought leaders join us in Santa Clara to share their best practices with TSW attendees,” said J.B. Wood, president and CEO of TSIA. “Conference-goers can expect to connect with peers, discover the latest trends that are driving our industry, and learn from technology services professionals from all branches of the industry.”
TSW events have a strong reputation for delivering a solid program filled with impactful content. For more information about TSW 2015 Best Practices, visit www.technologyservicesworld.com.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
# # #
Technology Services Industry Association
Trisha Bright
858-674-5491
trisha.bright@tsia.com
Source: EmailWire.Com 
|
|
