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(SanDiego.CityRegions.Com, May 09, 2012 ) SAN DIEGO, CA -- The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Internap Network Services has been certified as a Support Staff Excellence Center. Internap Network Services was recognized with the Certified Support Staff Excellence Center Award for this achievement.
TSIA and Impact Learning Systems (ILS) have collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and delivered by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.
The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization's staff internalizes key elements of the training program and can improve their interactions with customers on a sustained level.
“TSIA’s Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent,” said Tom Rich, senior vice president of programs for TSIA. “With the Certified SSE Center designation, Internap Network Services has proven its enduring commitment to services excellence, with highly involved and customer-focused employees driving loyalty and retention.”
SSE is based on a series of training programs for entry-level technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores. More information can be found at www.tsia.com/awards_and_certifications/support_staff_excellence.html.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com
Source: EmailWire.Com 
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